Politique de remboursement

By placing an order on muscledepartment.com, you agree to the return and cancellation terms outlined below. Please read them carefully before making a purchase.

FINAL SALE POLICY

All sales on muscledepartment.com are final. Because we sell consumable wellness products and specialty coffee items, we do not accept returns or issue refunds for buyer's remorse, flavor preferences, or accidental orders. You must contact our team before attempting to send any items back to us. Unauthorized returns will be refused and discarded.

EXCEPTIONS FOR DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We only offer replacements or refunds if an item arrives damaged, defective, or incorrect due to a warehouse mistake on our part.

How to File a Claim: You must email our support team at support@muscledepartment.com within 10 days of receiving your order. Your email must include your Order Identifier, a brief explanation of the problem, and a clear photograph showing the damage or error.
Review Process: We review all claims individually. If we approve your claim, we will ship a replacement within 5 business days at our expense, or issue a refund back to your original payment method or as store credit, depending on your choice.

LOST PACKAGES IN TRANSIT

If a shipping carrier loses your package in transit, you must submit a claim to support@muscledepartment.com within 15 days of the estimated delivery date shown at checkout. Claims submitted after this 15-day period are not eligible for a replacement or refund.

REFUND AND REPLACEMENT EXCLUSIONS

We do not issue refunds, replacements, or store credits under any circumstances for the following issues:

Incorrect Addresses: We ship orders to the exact address text you type at checkout. Muscle Department LLC is not responsible for lost packages due to incomplete or incorrect address inputs. If a package is returned to us because of a bad address, you must pay a reshipping fee to have it sent out again.
Unclaimed Shipments: Packages that are left unclaimed at local postal facilities and returned to our warehouse are not eligible for refunds.
Orders Prepared for Fulfillment: Once the 1-hour modification window has passed and your order has started processing by our team, it cannot be modified, canceled or refunded, even if the box has not yet left our facility. Please review our Shipping Policy for full details.
Customs Rejections and Abandoned Deliveries: We do not issue refunds if your order is delayed, rejected, seized, or destroyed by foreign customs officials. Furthermore, if your international FedEx delivery fails or is destroyed because you provided a wrong phone number, an incorrect address, or refused to pay local import duties and taxes, you forfeit all refund eligibility.
Uncollected Packages: Packages abandoned or left uncollected at FedEx pickup locations will be destroyed by the carrier and are completely ineligible for a refund or reshipment.

EUROPEAN UNION RIGHT OF WITHDRAWAL (COOLING-OFF PERIOD)

Customers located in the European Union have a legal right to withdraw from a purchase without giving a reason.

Extended Return Window: You have a period of 14 days to notify us of your decision to cancel. To ensure full fairness, this window is automatically extended to account for any local weekends that fall at the end of the deadline. This timeline starts the day after the delivery of the final item in your specific order.
How to Exercise This Right: You must notify us of your decision before this extended window expires. You can submit a request through the Orders area in your customer profile or email us directly at support@muscledepartment.com.
Return Shipping & Logistics: You are fully responsible for providing and paying for your own return shipping labels and carrier services. Muscle Department LLC does not charge any restocking fees for processed returns.
Important Health and Hygiene Exceptions: The right of withdrawal does not apply to custom products or any sealed wellness products, supplements, and coffee items that have been unsealed or opened after delivery, as they are completely unfit for return due to health and hygiene protection.
Delivery Requirement: To use your right of cancellation under the EU cooling-off period, you must accept physical delivery of your package. Leaving a package unclaimed or refusing delivery at the border does not count as a valid cancellation and voids your refund eligibility.
EU Refunds: Once we receive your untouched, completely sealed goods at our facility, we will issue a full refund to your original payment method within 14 days.

LATE OR MISSING REFUNDS

If your refund is approved but you do not see it in your account:
1. Check your customer profile settings first, as approved balances may be issued as store credit if requested.
2. If you requested a refund to your card, contact your credit card provider or bank. Financial institutions require several business days to process and post transaction balances back to your account.
3. If you have completed these steps and still need help, contact our support team at support@muscledepartment.com.

LIMITATION OF LIABILITY & GOVERNING LANGUAGE

Limitation of Liability: Muscle Department LLC is not responsible for any indirect or accidental damages that happen from shipping delays, carrier delivery errors, customs actions, or incorrect address information provided by the customer. You agree to use our website and products at your own risk.
Governing Language: This policy is written, interpreted, and governed strictly in the English language, regardless of any translations made for any purpose.

POLICY UPDATES

Muscle Department LLC reserves the right to update or modify this Return & Cancellation Policy at any time without prior notice. All changes take effect immediately once they are published on this page.