FAQS
Our Frequently Asked Questions Answered...
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Orders are processed within 1–5 business days.
Delivery times are:
- USA Standard: 3–5 business days
- USA Express: 1-2 business days
- Canada: 2-3 business days
- International: 1–5 business days
Please note: delivery times are estimates and may be affected by customs or carrier delays.
Where are your products manufactured?
Our products are manufactured in the USA with both locally and globally sourced ingredients.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order weight.
What payment methods do you accept?
We accept all major Visa and Mastercard credit and debit cards, as well as Apple Pay, Google Pay, PayPal, Amazon Pay, Shop Pay, and other options available at checkout.
Do you offer local pickup?
We do not offer local pickup at the moment.
Can I manage my subscription?
Customers can edit, cancel, update and manage their subscriptions at any time via the customer portal. For order cancellation and returns, customers must contact us via email. Returns are subject to our return/refund policy.
What countries do you ship to?
We currently ship to USA, Canada, Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, United Kingdom Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand and Vietnam.
Are products shipped to all countries?
Some products are exclusive to certain countries, kindly check each product page for delivery information before placing your order.
Do you accept store credit?
Yes we accept store credit as a payment method.
Do you offer bulk or wholesale orders?
For bulk orders, write to our sales team at support@muscledepartment.com for quotations.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. We only offer refunds or replacements for damaged, defective, or incorrect items reported within 10 days of delivery with photo proof.
We do not accept returns or refunds for buyer’s remorse, incorrect addresses, unclaimed packages, or customs issues.
Do you offer sales discounts and promotions?
Customers can enjoy up to 25% off on bundles and subscription offers, with discounts automatically applied in the cart and at checkout.
How can I contact customer service?
You can contact customer service via email at support@muscledepartment.com, through live chat on our website, or on Facebook, Instagram, TikTok, and Pinterest using the handle @MuscleDepartmentHQ
Do you offer express shipping?
Yes, we offer express shipping within the USA via USPS Priority, with delivery typically in 1–2 business days.
Do you ship internationally?
Yes, we ship internationally using FedEx, with delivery typically taking 1–5 business days depending on the destination. Shipping rates are calculated based on the package weight and destination.
Do you offer free shipping?
We offer Free Standard Shipping on all local USA orders over $100. We do not offer free international shipping at the moment.