FAQS

We process and ship all orders within 1 to 5 business days. As soon as your package leaves our fulfillment center, we email you a tracking link to follow your delivery.

Our standard shipping times are:

• USA Standard: 3 to 5 business days
• USA Express: 1 to 2 business days
• Canada: 3 to 5 business days
• International: 3 to 5 business days

Please note that these shipping times are estimates. Your actual delivery day can occasionally be affected by local mail carrier schedules or international customs check stations.

You can request a cancellation within exactly 1 hour from the moment your purchase is completed.

If you placed your order through a registered customer account, simply log in, navigate to your order history page, and tap the Request Cancellation option.

Once this 60-minute window closes this option automatically disappears from your account screen and your shipment cannot be stopped, edited, or recalled.

Please note that guest checkouts do not have access to this self-serve tool, so you must submit your cancellation request with your order number immediately through our contact page or connect with our team via live chat within the initial hour for assistance.

To change the delivery address for a specific order, you must contact our team immediately through our contact page or live chat within exactly 1 hour from the moment your purchase is completed.

Once this 60-minute window closes, your package details are sent directly to our fulfillment center queue and we can no longer edit, stop, or reroute your shipment.

You can update your default shipping address inside your customer account portal for all future purchases, but doing so will not change the delivery destination on an order you already placed.

Shipping costs are dynamically calculated directly inside your cart and checkout drawer based on your location and total order weight.

You can also view the exact price progress meter inside your cart to see how close you are to unlocking complimentary standard shipping on your purchase if eligible.

We offer complimentary standard shipping on all domestic USA orders over $75.

We do not offer free international shipping at this time, but you can view our low localized international carrier rates directly inside your checkout drawer.

Most of our selections ship worldwide, but a few specific products are restricted to certain regions.

Please check the delivery information block on each individual product page before placing your purchase to verify availability for your location.

Yes, we ship to some select international destinations using FedEx courier networks, with delivery typically taking 3 to 5 business days depending on your destination country.

Your exact international carrier shipping rates are calculated live at checkout based on your final package weight and location.

We currently ship to the USA, Canada, the United Kingdom, Australia, New Zealand, Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, and Vietnam.

Yes, we offer express shipping within the USA via USPS Priority, with delivery typically taking 1 to 2 business days.

You can view all available shipping speeds and live delivery rates directly inside your checkout drawer before you finalize your purchase.

We do not offer local pickup at this time.

All selections are shipped directly from our fulfillment center straight to your delivery location, ensuring your products arrive fresh and securely packed.

Mail carriers occasionally mark packages as delivered up to 24 hours before they arrive. Please check your porch, side doors, and with neighbors first.

If your package does not arrive by the next business day, contact our team right away through our contact page or live chat so we can open a carrier investigation within your 10-day reporting window.

No, you can check out seamlessly as a guest without setting up a password.

However, creating a registered customer account allows you to track your shipments, easily modify future product subscription frequencies, simplify future purchases, and access our 1-hour self-serve cancellation tool right from your personal dashboard if you ever need to change an order.

We want you to be completely satisfied with your purchase. We offer full refunds or product replacements exclusively for items that arrive damaged, defective, or incorrect, provided they are reported within 10 days of delivery with clear photo proof.

Because our products are consumable wellness selections and fresh specialty coffees, we do not accept returns or offer refunds for buyer's remorse, incorrect shipping addresses, unclaimed packages, or international customs entry issues.

If your items arrive damaged, defective, or incorrect, you must report the issue within 10 days of delivery by logging into your customer account portal to submit a self-service request. Alternatively, you can contact our team through our contact page or live chat with your order number, photo proof, and details so we can assist you.

For our customers in the European Union, you have a statutory 14-day window from the date of delivery to initiate a self-service return directly through your customer account portal or by contacting us via our contact page.

All requests are subject to manual approval on a case-by-case basis before a replacement or refund is issued.

We accept all major Visa and Mastercard credit and debit cards, along with Apple Pay, Google Pay, PayPal, Amazon Pay, and Shop Pay.

You can view all active payment choices and express checkout buttons directly inside your cart drawer or at the final payment step before finalizing your purchase.

All of our products are manufactured directly inside the USA using a curated mix of locally and globally sourced ingredients.

Every single batch is produced in compliance with strict quality control guidelines to ensure absolute purity and safety across our entire store.

Yes, you can edit, pause, update, and manage your product subscriptions at any time directly through your customer account portal without any penalty.

If you checked out without creating an account, you can quickly manage your recurring orders by clicking the custom access link inside your initial subscription confirmation email.

Future shipments will bill automatically at the frequency selected until you modify or pause your subscription.

Certain products are available via an automated delivery plan to ensure your essentials are consistently restocked.

By establishing a subscription, you will receive recurring shipments according to your chosen frequency billed securely at each interval.

Your subscription discount carries over to all subsequent shipments to reward your long term commitment.

You retain absolute control over your schedule and you may manage, pause, or cancel your active plan instantly at any time via your store profile.

Yes, we accept store credit as a valid payment method.

If you have an active store credit balance, you can seamlessly apply it directly inside your checkout drawer during the final payment step to cover your purchase.

Yes, you can enjoy savings of up to 15% when you choose our repeat order option.

These price adjustments apply automatically inside your cart and checkout drawer without needing a manual code.

Yes, we provide specialized pricing structures for commercial accounts. At this time, we only accept US-based retailers.

You can visit our dedicated corporate portal to submit your company profile and register for a verified B2B purchasing account.

You can connect with our team directly via email at support@muscledepartment.com, message us through the live chat feature on our website, or submit a request through our contact page for immediate assistance.